Delivery time: We will ship within 1 to 2 weeks from the date of order. * Pre-shipment confirmation: We will send the actual product photo to the customer via the online store chart and ship the product after receiving the final confirmation.

・About delivery and shipping fees Delivery company: Yamato Transport/Sagawa Express

If your purchase totals 5,000 yen or more (including tax), shipping is free. Free shipping items are limited to deliveries within Japan.

* Regarding shipping costs, we will measure the weight and size after your order is confirmed and contact you by email.
*The delivery date and time is an estimate. The estimated delivery date may change depending on the weather and region.
*All purchased items are subject to a shipping contract, regardless of the payment method and shipping method selected by the customer.
Risk of loss and title for items pass to you upon delivery by the carrier to you.

・About defective products and returns

Due to the nature of natural stones, please forgive us for a few defective stones per piece.
Customers will be responsible for shipping costs for returns or exchanges due to reasons such as uneven color or shape, inclusions, or internal damage called cracks.

Also, since natural stones are natural products, no two are exactly the same.
We take great care when photographing our products, but the colours may differ from the actual product.
Please understand that it is not possible to unify all of the colors due to differences in monitor settings, etc.

Please note that we will not accept returns or exchanges of products under any of the following conditions.
- Items that have been used - Items that have had the string of beads cut - Items that have been damaged or stained by the customer - Reasons due to natural individual differences, scratches, cracks, inclusions, etc. - Items that are not clearly defective but are based on the customer's subjective opinion, such as the item being different from what they expected - Reasons with no clear basis, such as whether it is effective or not - Reasons due to the formation and processing process, etc. - Returns without prior notice, returns with shipping charges paid by the customer - Items that we deem to be inappropriate When purchasing products with many individual differences (differences in color, etc.), please be sure to contact us with your requests and any questions you may have before purchasing.
Please return or exchange the product within one week of receiving it. You will be responsible for the shipping costs.
Customers will be responsible for shipping costs for returns and exchanges due to their own reasons.